SourceMash Technologies offers a range of flexible Business Process Outsourcing (BPO) services, covering areas like finance, procurement, and talent management. Leveraging third-party vendors, we assist in optimizing business processes and driving business growth.
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At SourceMash Technologies, we know how valuable efficiency, productivity, and innovation are in this fast-paced business environment. That's why we provide a full range of business optimization services aimed at simplifying your operations, maximizing your performance, and accelerating your success.
Our team of experts is adept at designing smart chatbots that are capable of providing customized experiences, responding to questions, and walking users through multiple processes. With our chatbots, you can improve customer satisfaction, reduce response times, and free up valuable resources to focus on strategic initiatives.
Our BPO services allow you to delegate tasks like data entry, customer support, and back-office operations to our expert team, freeing up resources to focus on core business functions. With efficient and reliable solutions, you can scale your operations and drive growth.
Leverage our RPA Services to automate tasks, increase employee productivity cost-effectively and deliver satisfying consumer experiences. Robotic process automation (RPA) is a software technology that makes it easy to build, deploy, and manage software robots that emulate human actions interacting with digital systems and software.
Call Center & Customer Support
We provide inbound and outbound voice support, email handling, and live chat services to ensure professional customer assistance is available 24/7.
Accounting & Bookkeeping
Comprehensive finance operations support, including invoicing, payroll processing, accounts receivable/payable, and reconciliation services.
Data Entry & Management
Accurate and scalable data entry, data cleansing, and database management to ensure high-quality information for your business processes.
Billing & Collections
Streamlined billing processes and effective follow-up on payments to help improve cash flow while maintaining positive customer relations.
Technical Helpdesk Services
Tier 1 and Tier 2 technical support for troubleshooting and resolving customer issues related to software, hardware, or services.
Back Office Operations
Comprehensive back-office support for various administrative tasks, including HR services, document management, order processing, and more.
How can business optimization services improve my eCommerce store’s daily operations?
Business optimization helps in the automation of routine operations like order processing, customer service, and inventory maintenance. Not only does it save time, but it also reduces errors, allowing your team to focus more on strategy and sales.
What kind of tasks can be automated using your RPA services?
With RPA, we can automate activities like product data updation, report generation, tracking of orders, and customer notification. This results in quicker operations, less human error, and better customer satisfaction.
Can SourceMash help my business reduce support load without affecting customer service quality?
Yes, At SourceMash, we create smart chatbots that manage FAQs, order status questions, and simple support requirements—24/7. This reduces support load while keeping your customers satisfied and engaged.
What are the benefits of outsourcing business tasks through BPO?
By outsourcing work such as data entry and customer service, you save money, improve productivity, and allocate internal resources to activities that build your business, e.g., marketing or product development.
How do your chatbot solutions personalize the user experience for eCommerce customers?
Our smart chatbots use pre-defined flows and learning algorithms to offer product suggestions, handle queries, and guide users through purchases—delivering a smooth experience every time.
Why should I choose SourceMash for business process optimization in my eCommerce business?
SourceMash brings automation tools, high-skilled outsourcing, and AI-powered chat solutions together to enable you to work smarter and not harder. Our personalized approach lets your eCommerce processes run faster and scale more efficiently.
New York
1441 Broadway Suite 6084 New York 10018 +1 (888) 991-707
TORONTO
88 Queens Quay West RBC Waterpark Place Suite 2500 Toronto, ON M5J 0B8 +1 (888) 991-7071
BANGKOK
159/37 Sermmit Tower Sukhumvit Soi 21 (Asoke Rd.), Suite 2301, Level 23rd. Wattana, Bangkok, 10110 Thailand +66 2180-6103
Mohali
F-384, Sector 91 Phase 8-B, Industrial Area, Mohali, Punjab, 160055 India +91 9115 592606